Privacy notice

Privacy Policy

ANDERSON MACHINERY TAIWAN S. de R.L. de C.V. (Anderson Group Mexico) — Comprehensive privacy notice. Last updated: 27 October 2026.

About this policy

Anderson Group Mexico supplies CNC machinery, servicing and parts. This privacy notice explains how we handle personal data when you visit our website, make an enquiry or deal with our sales and service teams, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations.

Who is responsible for your personal data

The party responsible for your personal data is ANDERSON MACHINERY TAIWAN S. de R.L. de C.V. (“Anderson Group Mexico”, “we”), with its address at Boulevard Paseo Banderas 4980, Local 13, Plaza Vista Mar, Col. Francisco Zarco, 22660 Tijuana, B.C., México.

For privacy questions, to exercise your rights or to make a complaint, contact our privacy team:

Personal data we collect

The data we collect depends on how you deal with us. It can include:

  • Identification and contact data: your name, job title, business name, email address, phone number, city, state and postcode.
  • Commercial data: your enquiry, machinery interests, business requirements, meeting preferences and details needed to respond to servicing or parts requests.
  • Records of our dealings with you: communications, quotations, sales and service records, service tickets, job references and payment status.
  • Website and advertising data: pages visited, referral information, advertising click identifiers and interactions with our website forms and measurement tools.

We do not ask for sensitive personal data. Please do not send us sensitive data through our forms or emails.

We collect data you give us through our forms, email, phone and other communications with us. Our team also records relevant information while handling your enquiry or request. Website tools collect information about interactions with our site.

Purposes for which we use your data

Primary purposes (necessary for the relationship you request with us):

  • Responding to enquiries and discussing machinery and your requirements.
  • Arranging meetings, demonstrations and visits.
  • Preparing and following up quotations and sales.
  • Managing installation, servicing, warranty and parts requests.
  • Keeping the business, accounting and tax records required by law.

Secondary purposes (not necessary for the relationship, but they help us serve you better):

  • Sending you information about our products, services, events and promotions.
  • Measuring our website and advertising and understanding where our enquiries come from.
  • Customer satisfaction surveys.

If you do not want us to use your data for the secondary purposes, email info@andersonmexico.com with the subject “Secondary purposes”, or use the unsubscribe link in our marketing emails. Refusing these purposes will not affect our service to you. We may still need to contact you about an active enquiry, order or service request.

Who handles your information

Enquiries made to us are handled by Anderson Group Mexico. We use software providers to run our website, manage enquiries and support our work. These providers act on our behalf and only process data to provide their services:

  • HubSpot: website forms, customer records, sales opportunities, service tickets, connected social-media enquiries, social publishing and reporting, and follow-up.
  • Hostinger and WordPress: hosting and operating our website.
  • Google Analytics, Google Tag Manager and Google Ads: website and advertising measurement, and management of website measurement tags.
  • Meta (Facebook and Instagram): social publishing and reporting, advertising and lead forms, Messenger enquiries, and website measurement through Meta Pixel.
  • LinkedIn: social publishing and reporting for our connected LinkedIn accounts.

Social and advertising platforms also process information under their own terms and privacy policies.

Transfers of personal data

We do not sell your personal data. We do not transfer it to third parties that require your consent. We may transfer your data without your consent where Article 36 of the LFPDPPP allows it. This includes transfers to competent authorities when the law requires them, and transfers needed to maintain or fulfil the legal relationship between you and us.

Social-media enquiries and interactions

Details you submit through our connected Meta lead forms can be transferred to HubSpot so that we can respond to and manage your enquiry. They may include your name, contact and business details, your answers to form questions, and information identifying the form, advertisement and submission.

When you contact our Facebook page through Messenger, your messages, available profile information and conversation details may be processed in HubSpot so our team can review and respond. Submitting an enquiry or sending us a message does not by itself subscribe you to marketing communications.

Advertising measurement

We may use selected enquiry information to measure which advertising leads to genuine commercial enquiries for machinery, servicing and parts. When a salesperson qualifies an enquiry, an email identifier, an internal enquiry reference and the date and type of event may be sent to Google Ads and Meta. The email address is converted into a hashed identifier before it is sent. Hashing does not make the information anonymous. This is a secondary purpose, and you can refuse it as described above.

Cookies and website measurement

Our website uses cookies and similar technologies, including HubSpot forms and tracking, Google measurement tags and Meta Pixel. They operate website features and measure website and advertising activity. Information collected may include pages visited, visit times, browser and device information, IP address, and cookie or advertising identifiers.

You can manage non-essential cookies with our cookie banner, and restrict or delete cookies in your browser settings. Doing so may affect some website features.

International processing

Our software providers may store, process or access information outside Mexico, mainly in the United States, and through their support networks in other countries. These providers process data on our behalf; Anderson Group Mexico remains responsible for handling your data.

Storage, security and retention

We take administrative, technical and physical security measures to protect personal data against damage, loss, alteration, destruction and unauthorised use, access or processing. We keep data for as long as it is needed for the purposes in this notice and to meet our legal obligations. After that we block it and then securely delete it.

Your ARCO rights and revoking consent

You can Access your personal data, ask us to Rectify it if it is inaccurate or incomplete, ask us to Cancel (delete) it, or Oppose its use for specific purposes. You can also revoke your consent, or limit how we use or disclose your data.

To do so, email info@andersonmexico.com with: your name and contact details for our reply; a document proving your identity (or that of your legal representative); a clear description of the data and the right you want to exercise; and any document that helps locate your data.

We will reply within 20 business days of receiving a complete request. If the request is granted, we will act on it within 15 business days of our reply. In some cases the law does not allow us to cancel data or end its use straight away, for example when it is needed to fulfil legal obligations.

Complaints

If you have a concern about how we handle your data, contact info@andersonmexico.com and we will look into it. If you believe your data protection rights have been infringed, you can go to the Mexican data protection authority, the Secretaría Anticorrupción y Buen Gobierno.

Changes to this notice

We may update this notice to reflect changes in the law or in our practices. The current version, with its last-updated date, will always be available on this page. You can also ask us for a copy.